Refund & Cancellation Policy

This policy applies to paid Snipedex subscriptions and forms part of our Terms of Service. The Free plan and the 14-day Pro trial cost nothing — there is nothing to cancel or refund on them, and the trial ends by itself. Pro and Team are billed monthly or yearly and cancelled as described below.

Prices are shown on the Pricing page before you subscribe, inclusive of Swiss VAT where VAT applies (Price Indication Ordinance, SR 942.211). Subscriptions renew automatically until cancelled.

You can cancel a paid subscription yourself at any time, from the account menu → Subscription → Change plan or cancel, which opens the Stripe Customer Portal. Cancellation takes effect at the end of your current billing period — you keep full access until then, and you are not charged again afterwards. There is no minimum term and no cancellation fee. Deleting your account (account menu → Account) cancels the subscription immediately, together with the account.

Upgrades and downgrades are prorated for the remainder of the current billing period, following Stripe’s standard subscription proration: moving to a higher tier mid-period charges the prorated difference immediately; moving to a lower tier credits the prorated difference toward your next invoice.

We do not automatically refund unused time in a billing period when you cancel or downgrade. If you believe you were charged in error, contact us within 14 days of the charge and we will review it. We refund in full, without argument, where:

• you were charged the wrong amount, charged twice, or charged after cancelling;
• the service was materially unavailable to you for a sustained part of the period through our fault;
• we terminated or discontinued your paid plan for a reason not attributable to you — in that case the unused remainder is refunded pro rata (Terms §10);
• you declined a revision of the Terms and stopped using the service because of it (Terms §11).

Swiss consumers. Switzerland has no statutory cooling-off period for purchases made online: the right of withdrawal in Art. 40a ff. of the Code of Obligations covers doorstep and unsolicited telephone sales, not e-commerce. The terms of this policy are therefore what applies to you, and they are not narrower than the law requires.

If you are a consumer resident in the EU or EEA, Art. 9 of Directive 2011/83/EU gives you 14 days from the conclusion of the contract to withdraw from it, without giving a reason and without penalty. To withdraw, send us an unambiguous statement at support@snipedex.org — an email saying you withdraw is enough. We refund everything you paid within 14 days of receiving it, using the same payment method.

Because a subscription starts immediately, we ask you at checkout to (a) expressly request that we begin providing the service during the withdrawal period and (b) acknowledge that you lose the right of withdrawal once we have fully performed. That is the mechanism in Art. 16(m) of the same Directive. If you withdraw after performance has begun but before it is complete, you pay only the proportionate amount for what you actually used, and we refund the rest.

Nothing in this policy limits mandatory consumer-protection rights you have under the law of your country of residence; where those rights are stricter, they apply instead of the terms above.

1. Sign in and open the account menu (your avatar or email), then Subscription.
2. Select “Change plan or cancel.”
3. In the Stripe Customer Portal that opens, select “Cancel plan” and confirm.

If the Portal is unavailable, email support@snipedex.org — a cancellation request by email is effective on the day we receive it, whatever the Portal does afterwards.

Questions about billing, cancellation, or a refund request? Reach us via the Contact form or support@snipedex.org.

See also our Terms of Service and Privacy Policy.